Leads going cold
Enquiries that aren't responded to within 5 minutes are 21× less likely to convert. Most teams can't keep up — and revenue walks out the door.
AI AUTOMATION AGENCY
The AI Automation Agency That Builds & Manages
Custom AI Agents for Your Business
We're an AI automation agency specialising in custom AI agent development and business automation services for companies worldwide. From simple workflow automation to fully intelligent AI agents — we build, deploy, and manage AI automation solutions that handle enquiries, qualify leads, process documents, and automate operations around the clock.
Custom-built · Built on Claude AI · Managed by us
The cost of doing it manually
Most businesses don't have a tech problem. They have a time problem. AI automation fixes both.
Hours lost to admin
Skilled people spending half their day on data entry, follow-ups, and copy-paste work that a well-built system could handle silently in the background.
Processes that don't scale
Every new client adds more manual work. Without automation, growth means hiring more people just to keep the wheels turning.
AI automation doesn't replace your team. It removes the work they shouldn't be doing in the first place.
Workflow automation. Intelligent
agents. We do both.
Two levels of AI — explained simply. Most of our builds combine the two.
Workflow Automation
Rule-based, reliable, fast. The plumbing of a modern business — connecting tools, moving data, and triggering actions automatically.
→ lead submitted → CRM updated → email sent
→ invoice received → categorised → approval requested
→ invoice received → categorised → approval requested
MORE ADVANCED
AI Agents
Agentic AI that's intelligent, conversational, and decision-making. Agents that read context, reason about it, and take action — like a junior team member that never sleeps.
→ enquiry received → agent reads context → qualifies → books call → updates CRM
→ contract uploaded → agent reviews → flags risks → routes for approval
→ contract uploaded → agent reviews → flags risks → routes for approval
Most builds combine both. The result is a system that thinks and acts.
AI Business Automation — by Function
Every team in your business has work that shouldn't need a human. Here's where we usually start.
⚡
Sales & Marketing
- ✓ Inbound enquiry response & qualification
- ✓ Lead routing and CRM enrichment
- ✓ Proposal & quote generation
- ✓ Follow-up sequences and nurture flows
- ✓ Pipeline reporting and forecasting
👥
HR & People
- ✓ CV screening and candidate shortlisting
- ✓ Interview scheduling and reminders
- ✓ Onboarding workflows and document collection
- ✓ Internal Q&A and policy lookup
- ✓ Performance review preparation
💰
Finance
- ✓ Invoice processing and categorisation
- ✓ Expense capture and approval routing
- ✓ Payment chasing and reconciliation
- ✓ Monthly reporting and dashboards
- ✓ Forecasting and cash-flow alerts
⚙️
Operations
- ✓ Order processing and fulfilment updates
- ✓ Supplier and inventory management
- ✓ Internal task routing and SLA tracking
- ✓ Document generation and storage
- ✓ Cross-system data sync
⚖️
Legal & Compliance
- ✓ Contract review and risk flagging
- ✓ Document classification and tagging
- ✓ Compliance checklists and audits
- ✓ Policy Q&A for staff and clients
- ✓ Renewal and deadline reminders
Custom AI Agent Development — What We Build & How It Works
Six categories of intelligent agent, each engineered to handle work that used to require a person.
Enquiry & Lead Response
Conversational AI agents that respond to inbound enquiries instantly across web, email, and chat — answering questions, qualifying intent, and capturing context.
A dental practice's website agent qualifies enquiries, books consultations, and pushes the lead into the CRM — all in under 60 seconds.
Lead Qualification
Agents that read incoming leads, assess fit against your criteria, and route hot prospects directly to your sales team while nurturing the rest.
A B2B SaaS company auto-qualifies trial sign-ups and books high-intent leads straight into account-executive calendars.
Document Processing
Agents that read, extract, summarise, and classify documents — invoices, contracts, applications, CVs — and route them to the right person or system.
An accountancy firm processes 400+ supplier invoices a month — extracted, categorised, and approval-routed without human touch.
Customer Support
Agents trained on your knowledge base that resolve common support questions, hand off complex cases to humans, and learn continuously from every interaction.
An e-commerce retailer resolves 68% of support tickets automatically, with full conversation history visible to the human team.
Scheduling & Operations
Agents that handle bookings, reschedules, reminders, and capacity management across calendars, teams, and locations.
A multi-site clinic group manages bookings across 12 practitioners with no human coordination required.
Internal Operations
Agents that handle internal requests — IT, HR, finance, ops — answering questions, raising tickets, and triggering workflows for staff.
A 200-person business answers 80% of staff IT and HR questions through an internal Slack agent.
Use cases — before & after
What changes for businesses like yours after AI is in the right place.
Professional Services
BeforeEnquiries answered within 24–48 hours, often after the prospect has already booked elsewhere.
AfterEvery enquiry answered in under a minute, qualified, and booked into the right consultant's diary.
Explore Professional Services →Healthcare
BeforeReception team overwhelmed with calls and emails — patients waiting, appointments missed.
AfterAI agent handles bookings, reminders, and FAQ calls 24/7, freeing reception for in-person care.
Explore Healthcare →E-commerce
BeforeSupport backlog grows daily, common questions repeated endlessly, sales lost to slow response.
AfterAgent resolves order, returns, and product questions instantly — humans focus on complex issues.
Explore E-commerce →Recruitment
BeforeConsultants buried in CV screening and scheduling — hours lost before the first conversation.
AfterAgent screens, ranks, and books shortlisted candidates — consultants spend their time placing.
Explore Recruitment →Financial Services
BeforeOnboarding paperwork takes weeks — documents chased, lost, re-sent, manually checked.
AfterDocument agent collects, validates, and files everything — clients onboarded in days, not weeks.
Explore Financial Services →Legal Services
BeforeJunior solicitors reviewing low-value contracts and admin instead of billable client work.
AfterAgent flags risks, extracts key terms, and prepares first-pass review — fee-earners do the thinking.
Explore Legal Services →FEATURED PRODUCT — RESPONDAI
Every enquiry answered. Every lead captured. Even at 2am.
RespondAI is our self-serve AI enquiry agent. Drop it onto any website in minutes — it qualifies leads, books calls, and pushes everything to your CRM, 24/7. Industry templates included.
- ✓ Live in under 5 minutes — no developer required
- ✓ Industry templates for healthcare, professional services, e-commerce and more
- ✓ Lead qualification, calendar booking, and CRM sync built in
- ✓ 14-day free trial — then £49/month
Our AI Agent Development Process
Five stages from first conversation to live, managed AI in your business.
01
Audit & Scoping
We map your processes, identify the highest-impact opportunities, and scope a build that pays back fast.
02
Design
We design the workflow or agent — including conversation logic, decision points, integrations, and human escalation rules.
03
Build
We build on Claude AI and a custom Node.js architecture — engineered for accuracy, speed, and reliability.
04
Test & Refine
We stress-test against real scenarios, tune prompts and logic, and validate accuracy before anything goes live.
05
Deploy & Manage
We launch into your live environment, monitor performance continuously, and refine as your business evolves.
What we build on
Serious AI deserves serious foundations. We use the best LLM integration patterns, frontier models, and custom architectures available.
Claude AI by Anthropic
We build on Claude — the most capable, accurate, and safety-focused frontier model available. Built for serious business use.
Custom Node.js Architecture
Every agent runs on a bespoke Node.js stack — fast, scalable, and engineered specifically for your business logic. No template platforms.
Integration Layer
Connected to your CRM, email, calendar, documents, and internal tools via secure APIs. Your AI works inside your stack — not next to it.
Managed vs build-only
Intelligent process automation improves with use. Most clients choose the managed option — that's where the long-term value comes from.
Build Only
We design, build, and deploy your AI system. You take ownership and run it in-house from day one.
- ✓ Full discovery and scoping
- ✓ Build and integration
- ✓ Testing and launch
- ✓ Documentation and handover
- ✓ 30 days post-launch support
RECOMMENDED
Build + Managed
We build, deploy, and continuously manage your AI — monitoring, refining, and improving every month so it gets better over time.
- ✓ Everything in Build Only
- ✓ Continuous performance monitoring
- ✓ Monthly accuracy reviews & tuning
- ✓ Prompt and logic improvements
- ✓ New use case rollouts
- ✓ Priority support
Transparent pricing
Our AI automation services include one self-serve product and three custom build tiers — all with optional managed support.
RespondAI
Our self-serve AI enquiry agent
Free
£49 /month after free trial
- Web chat & email enquiry handling
- Industry templates ready to go
- Lead qualification & CRM push
- Self-serve setup in minutes
- 14-day free trial
Starter Build
A focused workflow or simple agent
From £1,500
£299 /month managed
- 1 workflow or single-purpose agent
- Up to 3 integrations
- Standard testing and launch
- Monitoring and monthly tuning
- Email support
Most Popular
Growth Build
Multi-step automation or smart agent
From £3,500
£599 /month managed
- Multi-step workflow + agent logic
- Up to 6 integrations
- Advanced testing and refinement
- Continuous monitoring & monthly tuning
- Priority support and quarterly reviews
Bespoke AI Agent
Fully custom, business-critical agent
From £7,500
£999 /month managed
- Fully custom agent architecture
- Unlimited integrations
- Dedicated build team
- Continuous monitoring & weekly tuning
- Dedicated account manager
Not sure what you need? Get your free AI Plan — and we'll scope it out.
Performance & safety
As an AI automation agency, we know powerful AI is only valuable when it's accurate, safe, and accountable. We build for all three.
Accuracy Testing
Every build is tested against real-world scenarios before launch — and continuously thereafter.
Human Escalation
Built-in escalation logic ensures sensitive or unusual cases are routed to a person, every time.
Data Security & GDPR
GDPR-compliant AI automation. Your data is encrypted in transit and at rest, and never used to train external models.
Ongoing Monitoring
We monitor every interaction for accuracy, performance, and edge cases — and refine continuously.
What our clients say
★★★★★
"We installed RespondAI on a Tuesday and had 11 qualified leads booked into the diary by Friday. It's already paid for itself ten times over."
James P.
Director, Professional Services
★★★★★
"Our document processing agent has eliminated about 25 hours of manual work every single week. The team now spends that time on actual client work."
Sophie R.
Operations Lead, Accountancy Firm
★★★★★
"The team didn't just build an agent — they understood our business. The result feels less like software and more like a really sharp new hire."
Mark D.
Founder, Recruitment Agency
Frequently asked questions
Automation follows defined rules — if X happens, do Y. AI agents make intelligent decisions based on context, language, and judgement. Most builds combine both: rule-based plumbing with intelligent reasoning where it matters.
Simple workflows typically take 1–2 weeks. Custom AI agents take 3–6 weeks depending on complexity, integrations, and testing requirements. We scope and confirm timelines upfront.
No. We handle everything — discovery, build, integration, training, documentation, and ongoing management. You stay focused on your business; we handle the AI.
Yes — HubSpot, Salesforce, Pipedrive and most CRMs, Google Workspace, Microsoft 365, Slack, Notion, accounting software, and almost anything with an API. If it has an API, we can connect to it.
Human oversight checkpoints are built into every system — sensitive or uncertain cases are escalated to your team. We monitor performance continuously and tune the system to reduce errors over time.
Yes. We're UK GDPR compliant. All data is encrypted in transit and at rest, access is tightly controlled, and your data is never used to train external models.
Explore our other services
AI Automation is one part of what we do. Here's the rest.
Web Design
Conversion-focused custom website design.
Explore Web Design →Web Development
Custom-built websites and web applications.
Explore Web Development →Website Maintenance
Ongoing care, security, and performance.
Explore Website Maintenance →AI Consultancy
Practical AI guidance and roadmapping.
Explore AI Consultancy →AI Strategy
Long-term AI adoption planning.
Explore AI Strategy →Ready to get hours back every week?
Get your free AI Plan today. As your AI automation agency, we'll map your processes, find the highest-impact opportunities, and show you exactly what AI can do for your business.
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